SUPPORT
Frequently Asked Questions
Everything you need before checkout — routine, kit, shipping, returns, and results.
Getting started
How do I use it?
Cleanse, pick your light, 10 minutes, serum, wipe clean.
How often?
4–5 times a week.
Which light first?
Red for glow, blue for breakouts, NIR for renewal — most rotate.
The product & kit
Wavelengths?
Red ≈630–660nm, Blue ≈415–420nm, NIR ≈830–850nm.
Sensitive skin?
Yes — all skin types.
Power?
USB-C; ~a week per charge.
Well-made?
CE-marked, food-grade silicone, 50,000-hr LEDs, built-in timer.
Free kit?
A $79 Collagen Milk Cleanser + B5 Hydrating Serum, included.
Results & orders
Results when?
Dewy skin in 1–2 weeks; visible tone/texture by 3–8 weeks. Varies.
Ship Canada-wide?
Yes — free over $75 CAD.
Returns?
30-day money-back.
Warranty?
1 year.
Payment?
Shop Pay, PayPal & Afterpay.
Still have questions? Real people reply within 24 hours (Mon–Fri). Email info@gwongtherapy.com